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Accustomed to functioning independently, practices would need to utilize centralized services. A first for Southcoast physicians, this off-site Patient Support Center necessitated major work redesign and a cultural shift. There were still other hurdles. Changing leadership in the Southcoast Physicians Group left little time for operational oversight. A new system-wide electronic health record would put additional stress on ACC occupants. And, upon opening, the ACC would need to project a unified campus experience with the adjacent Southcoast Centers for Cancer Care...
"As institutional dollars for research and teaching diminished, and as the organization became increasingly dependent on revenue generated from clinical care delivery, the department chiefs were on the line. We all had lessons to learn about how to deliver patient care more efficiently, productively and profitably. Working individually with each department, The Croes~Oliva Group led everyone toward a common goal and succeeded where other initiatives had failed."Elaine Brennan, R.N., Former Senior Vice President – Operations
Montefiore Medical Center