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Accustomed to functioning independently, practices would need to utilize centralized services. A first for Southcoast physicians, this off-site Patient Support Center necessitated major work redesign and a cultural shift. There were still other hurdles. Changing leadership in the Southcoast Physicians Group left little time for operational oversight. A new system-wide electronic health record would put additional stress on ACC occupants. And, upon opening, the ACC would need to project a unified campus experience with the adjacent Southcoast Centers for Cancer Care...
"The Croes~Oliva Group joined forces with our staff to reconfigure operations to help us to manage increased patient volume and our clinical affiliations throughout the area. The additional challenge was convincing all of us that it could happen. The Croes•Oliva Group's assessments and strategies were on target." Constance A. Howes, FACHE, President and CEO, Women & Infants Hospital of Rhode IslandConstance A. Howes, FACHE, President and CEO
Women & Infants Hospital of Rhode Island