Distinctive Edge

The Croes~Oliva Group is dedicated to helping medical organizations across the country thrive in today’s demanding environment.  We tackle your toughest business challenges – strategic, operational, and financial – with customized solutions that:

  • Respect and safeguard the provider/patient relationship
  • Value the pivotal role customer satisfaction plays in providing quality health care
  • Incorporate input from providers and staff, to ensure buy-in and success for new strategies and tactics
  • Help physicians and administrators in Academic Medical Centers garner greater revenue from clinical care without curtailing commitments to research and teaching

Our high-value, high-impact results offer clients a number of distinctive advantages:

Fully Integrated Perspective.  Regardless of the level or type of challenge, The Croes~Oliva Group consultants take a 360-degree approach to practice operations, designing a holistic plan of action that accounts for all variables.

Diagnostic Intervention.  Oftentimes, topical problems are symptomatic of larger, core issues that touch all facets of practice performance.  The Croes•Oliva Group consultants are diagnosticians who draw from decades of expertise to drill deeper into the organization, identifying the root cause before defining the proper path toward resolution and, ultimately, improved medical group excellence.

Tenured Expertise.  Unlike many consultancies that turn accounts over to a junior team, our clients benefit from senior-level insight at every step.  Our experience translates into proven, practical recommendations that are quickly developed and directly communicated.  Seasoned and savvy, we adroitly weather and anticipate industry change, guiding medical and administrative leaders to successful outcomes.

Well-supported, Well-defined Recommendations.  We design action plans that are supported by data, easy to understand, and straightforward to implement.  This approach minimizes time spent at the table in discussion, and includes a guide for buy-in at all levels of the organization.

People Focused.  The Croes~Oliva Group engages, empowers, and aligns physicians and administrators, honoring the needs of both, in the common pursuit of sustained improvement in medical group performance.

Internal, Cost-effective Implementation.  The Croes~Oliva Group identifies and leverages client staff strengths to design actionable tools, training, and resources that ensure effective internal implementation and ongoing management, without a bench of expensive consultants embedded within the organization.