Case Studies


Southcoast Hospital

Accustomed to functioning independently, practices would need to utilize centralized services. A first for Southcoast physicians, this off-site Patient Support Center necessitated major work redesign and a cultural shift. There were still other hurdles. Changing leadership in the Southcoast Physicians Group left little time for operational oversight. A new system-wide electronic health record would put additional stress on ACC occupants. And, upon opening, the ACC would need to project a unified campus experience with the adjacent Southcoast Centers for Cancer Care...

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Benchmark Senior Living

Faced with rising employee healthcare costs and competition in the senior living industry, as well as a desire to play ball with local ACOs, BSL leadership was ready to embrace an innovative approach. Together, leadership and The Croes~Oliva Group evaluated the feasibility, viability and practicality of providing on-site primary care and health services to residents and staff alike.

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Jordan Hospital

Amid the uncertainty and anxiety of healthcare reform, the medical staff turned to The Croes~Oliva Group for education about the current reimbursement environment, the mandate for change, and the options for integration...

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Boston Children’s Hospital

Working together, administrators, clinicians and The Croes~Oliva Group set out to create an Ambulatory Patient Care Delivery Model designed to ensure the delivery of quality care – effectively and efficiently.

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Southern Illinois Healthcare

Together with SIH leadership, The Croes~Oliva Group created a physician practice that, years after rollout, continues to be flexible in operation and strategic in vision.

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Connecticut Children’s Medical Center

Working with physicians and administrators, The Croes~Oliva Group helped re-situate the medical center’s ailing faculty practice plan, turning a projected $7 million loss into a $4 million surplus reserve.

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Massachusetts General Hospital

Administrators asked The Croes~Oliva Group to identify opportunities to improve practice operations, with an emphasis on changes that could improve work-lives for physicians and other staff in the practices.

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Montefiore Medical Center

Administrators engaged The Croes~Oliva Group to enhance performance by strategizing with individual department chiefs, senior consultants to create a unique approach for each department to boost profitability as quickly and efficiently as possible

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Women & Infants Hospital

The Croes~Oliva Group consultants collaborated with physicians and staff to develop plans to create a stronger, more efficient and patient-focused operational infrastructure.

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